Systemservice

Integrated Printing Solutions

Systemservice - the Proactive Service Concept for value-added services 

In the print media industry, the issue of service is becoming increasingly important as a way for both printshops and manufacturers to set themselves apart from their competitors. Heidelberg is supporting this trend with its cutting-edge systemservice concept by offering users a customized portfolio of services which enable them to consistently satisfy customer requirements in terms of productivity and quality," says Bernhard Steinel, Senior Vice President Service at Heidelberg.

Youssef Allam Integrated Printing Solutions bring our experience of over 60 years and our entire portfolio of services under systemservice. Based on Heidelberg standards, this concept is characterized by the proactive portfolio of services. Not only does it cover the entire service life of the individual product components in prepress, press and postpress, it also extends to the customer's entire value-added chain in sheetfed offset. The Internet is available 24x7 and its influence is increasing all the time - particularly when it comes to proactive services provided by the Internet-based Remote Service.

Our systemservice has several objectives, all of which provide added value to the customer. Regular preventive maintenance of the machine ensures stable production in the printroom. Also, regular servicing keeps the productivity and quality enjoyed by customers at a consistently high level by allowing the user to exploit the full potential of the machines. The result is an overall decrease of time and waste as well as an increase in productivity.